Privacy policy
About this policy
Andrea Byrne Advisory (ABN 34132346649) (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit andreabyrne.com.au, make an enquiry or work with us.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
You can browse this website without telling us who you are. If you make an enquiry, we need your name and contact details to reply.
Information we collect
When you make an enquiry. Our enquiry form asks for your name, work email, company, the type of support you’re looking for, and information about your business and priorities.
When we work together. We collect the contact details, correspondence and business information needed to provide our advisory services.
Automatically, when you visit the site. Our website platform and analytics tools collect technical and usage information, described under Website information, cookies and analytics below.
Please don’t include sensitive information (such as health information) or confidential information about other people in an initial enquiry. If you send us information we didn’t ask for and don’t need, we will delete it where it is lawful and reasonable to do so.
How we use your information
We use the information you provide to:
respond to your enquiry
discuss, scope and deliver the services you request
manage our business relationship, including invoicing
keep business records and meet our legal obligations.
We use website usage information to understand how visitors use the site and to improve it.
Marketing. We won’t add you to a mailing list or send you marketing emails unless you’ve agreed to receive them. If you do opt in, every marketing email will include an unsubscribe link, and you can also ask us to stop at any time by emailing privacy@andreabyrne.com.au.
Website information, cookies and analytics
Hosting. This website is built and hosted on Framer. When you visit, Framer’s servers process technical information such as your IP address, browser type, device details and access times, so that the site can be delivered and kept secure.
Google Analytics. We use Google Analytics to understand how people use the site, such as which pages are visited, how long visitors stay, the type of device and browser used, approximate location (city or region) and how visitors found the site. Google Analytics uses cookies and similar technologies to collect this information. We use it in aggregate and don’t use it to identify individual visitors.
Your choices. You can block or delete cookies in your browser settings, or opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. The site will still work if you do. Google explains how it uses this data in its privacy policy.
We don’t use advertising or remarketing cookies on this site.
Who we share information with
We use a small number of service providers to run the business:
Provider
What it does
Where data may be processed
Framer
Hosts the website and delivers enquiry form submissions to our inbox
Netherlands, United States and other countries where Framer’s providers operate
Google Workspace
Business email and document storage
United States and other countries where Google operates
Google Analytics
Website usage analytics
United States and other countries where Google operates
These providers handle information only to deliver their services to us. We may also share information with professional advisers (such as an accountant) where needed, with your consent, or where required or authorised by law.
We don’t sell or rent personal information.
AI tools. We use AI tools to support our work, such as research, analysis and drafting. We use business versions of these tools (such as Claude, provided by Anthropic), under terms that don’t allow our inputs to be used to train their models. We don’t enter sensitive information, or information a client has asked us to keep confidential, into AI tools without that client’s agreement. All AI recommendations we give clients are reviewed by a person. These providers may process information overseas, including in the United States.
Overseas processing. Because these providers operate internationally, your information may be stored or processed outside Australia, including in the United States and the Netherlands. We choose established providers with recognised security and privacy practices.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. These include password-protected accounts with two-step verification and limiting access to the person who runs the business. No method of online transmission or storage is completely secure, so we can’t guarantee absolute security.
We keep personal information only as long as we need it:
Enquiries that don’t lead to an engagement: deleted within 24 months.
Client records: kept for 5 years after the engagement ends, to meet tax and legal record-keeping requirements, then deleted or de-identified.
Analytics data: kept in Google Analytics for 14 months.
Access, correction and complaints
You can ask to see the personal information we hold about you, ask us to correct it, or raise a privacy concern by emailing privacy@andreabyrne.com.au. We may need to confirm your identity before acting on a request. There’s no charge to make a request.
We’ll acknowledge your request or complaint within 2 business days and aim to respond in full within 30 days. If we can’t give you access or make a correction, we’ll explain why in writing.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy as our services or information-handling practices change. The current version will always be on this page.
Last updated: 6 November 2026
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